. To cancel or reschedule appointments, we request at least 24 hours advance notice.
. Your notification is accepted even if outside business hours or during our off days - leave a voice message, text, or email.
We charge a missed appointment fee when patient does not show up for an appointment and does not give us a prior cancellation notice.
- $25 for a 30 minute service
- $40 for a 60 minute service or more
. Payment for all services is due at the time of visit.
. No refund for acupuncture or any other rendered services.
. Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.
. Package sale is final and non-refundable.
. Six-session package expires 180 days after the purchase date. Any unused portion is non-refundable.
. Currently we do not handle insurance.
. If your insurance covers acupuncture, check with your provider about getting reimbursement for your treatments.
. Filing for reimbursement must be done by you. A superbill for your treatments can be provided to you upon request.
. Gift certificates must be presented at the time of service.
. Gift certificates are non-refundable and non-exchangeable for cash.
. Gift certificates are redeemable for services or products only.
. Gift certificates have no expiration date.
. No refund for rendered services regardless of the reason.
. Unopened products and in resellable condition may be returned within 30 days from the purchase date -- a restocking/return service fee
may apply at our discretion.
. No returns or exchanges for special order products or any rare herbs that we cannot resell.
. Alcohol and drug consumption can interfere with acupuncture treatment.
. We will deny service to anyone under the heavy influence of alcohol or drugs at the time of visit to our clinic.