. We request a 24 hour advance notice if you need to cancel or reschedule an appointment.
Late cancellation & no show fee
. Cancellation on the day of the appointment is considered late and will incur a late cancellation fee.
. Abandonment of appointment by not showing up and not notifying us will incur a no show fee.
. Late cancellation, no show fee equals 75% of the price of the scheduled service.
. Payment for all services rendered, products, or any service-related charges and fees is due at the time of visit or when billed.
. All charges and fees are subject to change at any time without prior notice.
. No refund for acupuncture or any other rendered services regardless of the reason.
. Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.
. Currently we do not handle insurance.
. If your insurance covers acupuncture, check with your provider about getting reimbursement for your treatments.
. Filing for reimbursement must be done by you. A superbill for your treatments can be provided to you upon request.
. Gift certificates must be presented at the time of service.
. Gift certificates are non-refundable and non-exchangeable for cash.
. Gift certificates are redeemable for services or products only.
. Gift certificates have no expiration date.
. No refund for rendered services regardless of the reason.
. Unopened products and in resellable condition may be returned within 30 days from the purchase date.
. A restocking or service fee may apply to a return at our discretion.
. No return for special order products or any rare herbs that we cannot resell.
. Our clinic is a drug free environment.
. We will deny service to anyone who is under the heavy influence of alcohol or drugs at the time of appointment at our clinic.
We reserve the right to refuse service to any person at any time. All policies and prices are subject to change at any time without prior notice.