. If you cannot keep your appointment with us, we would appreciate 24 Hours advance notice.
Late cancellation & no show fees
. Patient may cancel up to 2 hours before the appointment without being charged - cancel any time after will incur a late cancel fee.
. Patient who abandons an appointment by not showing up and not notifying us will be charged a no show fee.
. Late cancellation & no show fees equal 75% of the price of each scheduled service.
. Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.
. All charges and fees are subject to change at any time without prior notice.
. No refund for acupuncture or any services rendered regardless of the reason.
. Accepted payment methods are cash, checks, credit and debit cards, HSA/HRA/FSA cards.
. Our clinic does not handle insurance.
. If your insurance covers acupuncture, please check with your provider about getting reimbursement for your treatments.
. Filing for reimbursement must be done by you. A superbill for your treatments can be provided to you upon request.
. Gift certificates must be presented at the time of service.
. Gift certificates are non-refundable and non-exchangeable for cash.
. Gift certificates are redeemable for services or products only.
. Gift certificates have no expiration date.
. No refund for rendered services regardless of the reason.
. Unopened products and in resellable condition may be returned within 30 days from the purchase date.
. A restocking or service fee may apply to a return at our discretion.
. No return for special order products or any rare herbs that we cannot resell.
. Our clinic is a drug free environment.
. We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.
We reserve the right to refuse service to any person at any time. All policies and prices are subject to change at any time without prior notice.